At Posthub, customer satisfaction isn’t just a metric — it’s the heart of everything we do. That’s why we’re thrilled to announce the results from our 2025 customer survey:
- an exceptional 100% satisfaction rate.
- Net Promoter Score® (NPS) of 90.
Why It’s a Big Deal
A 100% satisfaction score and NPS of 90 is incredibly rare — even among the best-known brands. It means that:
- Our customers are not only satisfied, but willing to recommend us
- Our team is consistently delivering on its promise of reliable, responsive service
- You see Posthub as more than a provider — you see us as a partner
What You Told Us
In your feedback, you highlighted what makes Posthub stand out:
Excellent Customer Service. Collections from my Mailing House are timely, and if there are issues resolved quickly.
The Folio Society Limited
Posthub's staff are uniformly excellent… The team are also professional but friendly, and even though we are only a small customer, we are always made to feel that we are important.
Mortons Media Group Ltd
Great Customer Service, our Account Manager is always on hand to help with any queries we should have. The team are always happy to handle any last-minute requests, they are swift to respond and make working with them a pleasure.
Warners Group Publications Plc
Your comments motivate our teams every day, and we’re proud to be a part of your business journey.
What’s Next?
We’re celebrating — but we’re not standing still...
We are delighted to receive another year of outstanding customer satisfaction and NPS scores from our Posthub customers. These incredible results truly reflect the trust our customers place in us as their business mail partner, and we are honoured to work alongside them in helping them reach their goals. While we’re proud of this achievement, we remain focused on listening, learning, and continuously improving to deliver even greater value.
Neil Carter, Posthub
Thank You
Whether you’ve just joined us or have been with Posthub for years, we’re incredibly grateful for your support.
Here’s to delivering even more!
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