Having decided to review the market, we went about looking at the key suppliers in this field, Posthub being one of the main options. This quickly moved to a price review, which Posthub improved on our previous supplier. We then went through a process of due diligence to ensure that Posthub could deliver to both our expectations and those of our customers.

Having established that they could, we signed to transfer our business to Posthub. That’s when the work started. We initially set up sessions and timings for the transfer, and provided our objectives and data to ensure the process went as smoothly as possible. Weekly catch-ups ensured that the Posthub team had what they needed to guarantee our customers’ expectations were met. This process worked fantastically and with no issues, we are now fully embedded into the system, people and timings of all activity.

When issues have arisen, due to lateness on our side, the Posthub team have got into the issues and resolved, often going above and beyond to ensure that the problems and issues disappeared. When you match this alongside the improved pricing, we look back at a decision well made.

Steven O’Hara, Book Publisher Mortons Media Group Limited