Posthub smashes customer service target

July 2023

Posthub, Whistl’s personalised postal delivery management brand, has secured 100% satisfaction rate in its annual customer survey. The brand, launched in 2021 has grown to service over 200 businesses and has maintained a high customer satisfaction rating since it launched. 

Posthub, based in Bristol, serves businesses who send both advertising and magazine publishing mail but also require a more personalised service and to understand how you can be more efficient, including data processing requirements as well as delivery management.

In another measure it has a 76% Net Promotor Score (NPS), a measure used to gauge customer loyalty, likelihood to recommend and engagement with a company, significantly higher than the UK national NPS average of 44.

Posthub works with a wide variety of businesses including Harrods, WWF, Crew Clothing, JoJo Maman Bébé, NSPCC, Barnardo’s, Sightsavers, ProCook, Warners and Mortons.

The customer service at all levels has been excellent. Speedy approvals, quotes and information when needed. When there has been an issue or a delay, communication has been superb and quick resolution of issues when needed

Louise Graham, Owner, Graham and Green

Posthub is about postal delivery with a personal touch and their team of experts are passionate about post and people, helping businesses manage elements of the mailing process. These results are testament to the first class service our customers received from the Posthub team.

Nick Wells, Executive Chairman, Whistl

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