Whistl provides tailored contact centre solutions for your business needs. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, outsourcing your customer service could be the solution to all of these challenges.
With the visibility of your business's telephony traffic, we can provide tailored and detailed reports, allowing guidance and improvements for your customer experience.
The support we get from Whistl is truly amazing. They completely share our ethos of putting our customers first. They’ve also helped us hugely understand our customers through advanced reporting and systems. They’re an invaluable part of our team and most importantly, we know our customers are in good hands.
J. Easter, Head of Customer Service, Micro Scooters
Whistl work with you to understand your call volumes and business needs, allowing the right level of support for you inbound call needs. With Whistl, you can alleviate the stress and cost of maintaining an internal customer services team, and feel confident your customer calls will be answered and resolved by experienced call centre agents.
Listen
By taking the time to understand your business, objectives and ambitions, Whistl creates the most suitable operating contact centre model, and call agent team structure for your business and brand principles.
Migrate
Once collectively agreed the team and cost structures are finalised, a migration strategy is planned for a successful transfer of operations. Whistl finalise all systems and software required throughout the campaign
Launch
Whistl proactively drives efficiencies and improves key metrics inc. call handling times, abandonment rates, contact- order ratios, first-time resolutions and even response times to social media posts and emails.
Whistl is one of the UK’s most respected providers of outsourced contact centre services. Specialising in bespoke inbound customer service management they work with some of the UK’s most recognisable brands including; WW (formerly WeightWatchers), Micro Scooters and Popsa!.
With two UK based Contact Centres of excellence, Whistl boasts a 350 strong, dedicated customer support team, available 7 days a week, responding to over 1.8 million customer contacts per year. With an average staff tenure of over 9 years, Whistl has award-winning contact centres, you can count on.
Here at Posthub, you will be allocated a personal Postal Manager. Speak to us to find out how we can help.
Or let us give you some ideas on how we can help you drive your business forward.