Bespoke contact centre solutions, ensuring your customers receive great customer service, whenever and however they contact your business.

Contact Centre Services, from the Whistl Group 

Whistl provides tailored contact centre solutions for your business needs. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, outsourcing your customer service could be the solution to all of these challenges.

With the visibility of your business's telephony traffic, we can provide tailored and detailed reports, allowing guidance and improvements for your customer experience.

The support we get from Whistl is truly amazing. They completely share our ethos of putting our customers first. They’ve also helped us hugely understand our customers through advanced reporting and systems. They’re an invaluable part of our team and most importantly, we know our customers are in good hands.

 

J. Easter, Head of Customer Service, Micro Scooters

Benefits of Contact Centre Services, from Whistl 

  • Reporting: Whistl provides bespoke reporting for clients, detailing the type of contacts received down to individual contact drivers.
  • First Contact Resolution: Whistl reduces the number of customer contacts you receive, by focusing on first contact resolution.
  • Scalable: With UK based multi-site contact centres, Whistl has the ability to scale your team of agents, to suit your inbound call needs.
  • Strong Agent Tenure: With an average tenure of 9 years, Whistl's contact centre agents are always passionate about customer service.
  • Focused on Growth: Let Whistl take care of your customer service, to give you more time to focus on the grown of your business. 

Whistl's approach to Outsourced Contact Centre Services 

Whistl work with you to understand your call volumes and business needs, allowing the right level of support for you inbound call needs. With Whistl, you can alleviate the stress and cost of maintaining an internal customer services team, and feel confident your customer calls will be answered and resolved by experienced call centre agents. 

Listen

Listen

By taking the time to understand your business, objectives and ambitions, Whistl creates the most suitable operating contact centre model, and call agent team structure for your business and brand principles.

migrate

Migrate

Once collectively agreed the team and cost structures are finalised, a migration strategy is planned for a successful transfer of operations. Whistl finalise all systems and software required throughout the campaign

Launch

Launch

Whistl proactively drives efficiencies and improves key metrics inc. call handling times, abandonment rates, contact- order ratios, first-time resolutions and even response times to social media posts and emails.

Outsourced Contact Centre Services, from Whistl 

Inbound Services

Offering multi-channel contact handling from general customer service, to social media monitoring and even complaints resolution. Whistl's contact centre solutions can provide a seamless customer experience, bespoke to your needs and requirements.

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Outbound Services

Specialising in inbound contact and customer service, Whistl also has extensive experience in completing successful outbound campaigns on behalf of our clients, ranging from appointment setting, to survey completion and follow up calls.

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Contact Centre Expertise, from Whistl 

Whistl is one of the UK’s most respected providers of outsourced contact centre services. Specialising in bespoke inbound customer service management they work with some of the UK’s most recognisable brands including; WW (formerly WeightWatchers), Micro Scooters and Popsa!.

With two UK based Contact Centres of excellence, Whistl boasts a 350 strong, dedicated customer support team, available 7 days a week, responding to over 1.8 million customer contacts per year. With an average staff tenure of over 9 years, Whistl has award-winning contact centres, you can count on.


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